flydubai announced a partnership with its passengers as the airline prepares to return to the skies following the lifting of the flight restrictions in the United Arab Emirates (UAE).
The airline has redesigned its entire passenger journey and built upon the existing high standards of its operations to minimize the risk of transmission of COVID-19. For everyone to realize the benefit of travel, passengers need to have confidence that the airline is taking the correct measures and they also need to understand the role they must play to protect themselves and other passengers. This relationship between the airline and the passenger defines the flydubai partnership. It is recognition that the way in which passengers travel has changed and that these protocols set out the new way of travelling.
The partnership is a set of simple steps that start before a passenger makes a booking until they arrive at their destination. It also recognizes that passengers’ plans may need to change and flydubai will offer passengers flexibility in their travel arrangements. These steps are as follows:
• Be informed before you book. Make sure you are up to date with the regulations from the IATA Travel Centre for your whole journey
• Be kind to yourself and other passengers. If you are feeling unwell delay your trip
• We understand things can change so we are offering you flexibility to change your ticket
• Expect to take a little extra time at the airport to pass through thermal screening and to facilitate social distancing
• Offer your fellow passengers’ space and time to stow their hand baggage and take their assigned seat before you take yours. Limit your movements in the cabin
• Take enough masks, hand sanitizer and anti-bacterial wipes to last the entire trip. A mask must always be worn
• Carry only what you need. Hand baggage will be limited to a handbag or small lap top bag weighing less than 7 kg and can fit under the seat in front of you
• We have redesigned our inflight service to minimize crew and passenger contact
• Every passenger will receive a complimentary snack or meal
• If you were to fall ill during the flight, our crew are trained, prepared and have the necessary equipment to look after you
• In flight, the air is exchanged in the cabin every two to three minutes and is sterile when it enters the cabin after passing through high-efficiency particulate air (HEPA) filters
• We disinfect our aircraft every day with manufacturer-certified cleaning products
Source: flydubai