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Jun 23,2013 - Jun 25,2013 |  | Jun 24,2013 - Jun 27,2013 |
Aug 18,2013 - Aug 29,2013 | | Aug 25,2013 - Aug 29,2013 |
Aug 28,2013 - Aug 29,2013 | | Aug 28,2013 - Aug 30,2013 |
Sep 01,2013 - Sep 05,2013 | | Sep 02,2013 - Sep 06,2013 |
Sep 03,2013 - Sep 05,2013 | | Sep 08,2013 - Sep 10,2013 |
Sep 09,2013 - Sep 10,2013 | | Sep 15,2013 - Sep 19,2013 |
Sep 15,2013 - Sep 18,2013 | | Oct 20,2013 - Oct 24,2013 |
Oct 27,2013 - Oct 31,2013 | | Oct 30,2013 - Oct 31,2013 |
Oct 30,2013 - Oct 31,2013 | | Nov 03,2013 - Nov 07,2013 |
Nov 03,2013 - Nov 07,2013 | | Nov 04,2013 - Nov 08,2013 |
Nov 13,2013 - Nov 14,2013 | | Nov 18,2013 - Nov 21,2013 |
Nov 19,2013 - Nov 21,2013 | | Nov 25,2013 - Nov 26,2013 |
Nov 25,2013 - Nov 28,2013 | | Dec 01,2013 - Dec 05,2013 |
Dec 01,2013 - Dec 05,2013 | | Dec 08,2013 - Dec 10,2013 |
Dec 08,2013 - Dec 12,2013 | | Dec 08,2013 - Dec 12,2013 |
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Name Of Course: Customer Service & VIP Handling Course
Date:26/03/2009 - 28/03/2009
Location:Amman
Conducted By: ATCs
How Will I Benefit?
- Develop customer service skills.
- Enhance communication techniques to make good impression and to present a positive self image.
- Identify opportunities for further skills development.
- Apply suitable steps for dealing effectively with passengers.
- Use interpersonal skills to deliver excellence passengers care and VIP treatment.
- Set and maintain high standards of services.
- Show awareness of body language.
- Undertake correct guidelines for handling complaints.
- Understand and be able to deal with a variety of “difficult” passengers.
Who Should Attend?
This course is offered to airline employees who provide service directly to the passengers (ground staff, commercial, passenger’s services, public relations)
Course Contents:
- Defining service
- Interpersonal skills steps to success
- Making an impression
- The protocol of customers satisfaction
- The communication process
- Eye contact
- Handling complaints
- Resolving problem protocol
- Handling compliments
- Why do organizations lose customers?
- Telephone techniques
- Setting and maintaining high standards of services
- Check your level of service
- Obtaining customer feed back
- Personal appearance and hygiene
- Handling difficult customers
Fees:
Members:USD 800
Non Members:USD 1000
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